Frequently Asked Questions

WHAT IS OUR RETURN POLICY?

As our customer, your happiness is our most important goal! We want you to LOVE our Biltong!

That is why we guarantee our Biltong for 6 months. While our process and packaging are designed to keep it fresh, it is still perishable if the bag is left open or it is exposed to moisture.

If, during this time, you discover that it's no longer in the premium condition that we shipped it to you in, simply contact us for either a replacement or a full refund.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at reg.wcb@gmail.com

WHAT ARE OUR SHIPPING & PROCESSING TIMES?

Because West Coast Biltong prides itself on providing the finest Biltong at the most reasonable prices, we ship all goods directly from our manufacturing facility.

We are currently a small batch manufacturer and while we try to maintain inventory levels, most of our sales are made to order. If we have it in stock, and the order was received before 12 noon, it will be shipped same day, otherwise the following day. All other orders will be shipped within 5 days, or sooner as batches are completed.

DO WE SELL OR SHARE CUSTOMER DATA?

Absolutely not! While our online marketplaces and payment processors do receive customer shipping information upon time of order, purchasing data, payment information, etc. is never shared.

DO WE TAKE SPECIAL OR CUSTOM ORDERS?

West Coast Biltong delights in serving our customers' every need. If you're looking for something that you don't see or have something unique in mind, contact us, and we will go out of our way to put it together for you.